Once worked and now it is not

I downloaded this for my daughter a couple of months ago and it worked great. I then deleted from my phone last month because it had been a while since she played with it. I downloaded it three times today to try and get it to work again. I cannot get beyond the options page. My daughter is upset. Please fix this.

KRMeyer about FurReal Friends Get Up & GoGo My Walkin' Pup